faqS

At MECDIRECT, we know vehicle care can raise a few questions — especially when it comes to mobile servicing.

Below are some of the most common questions customers ask about our services, parts, pricing, and areas we cover.

If you can’t find your answer here, feel free to get in touch — we’re always happy to help.

  • We provide mobile mechanic services across Greater Sydney and surrounds, including the South West, Western, Inner West, Eastern Suburbs, and the St George & Sutherland Shire regions.

    If you’re unsure whether we service your suburb, contact us — we’ll confirm before booking.

  • Yes. All logbook servicing is completed according to manufacturer specifications using OE and OEM parts, ensuring your warranty remains valid.

    You don’t have to return to the dealership unless we identify a warranty-related issue that requires their attention.

  • A general service includes oil and filter replacement, fluid top-ups, brake and safety checks, tyre inspection, and a complete under-bonnet assessment.

    We also inspect key components and provide a report with any recommendations for future maintenance.

  • Yes — we service and repair all major makes and models, including petrol, diesel, and 4WD vehicles.

    Whether it’s your daily driver or a work vehicle, you’ll receive the same professional attention to detail.

  • Yes. We use advanced diagnostic scanners to identify faults quickly and accurately — from check engine lights to complex electrical issues — and explain the results clearly before any repairs are carried out.

  • We use OE (Original Equipment) and OEM (Original Equipment Manufacturer) parts to ensure your vehicle receives the highest quality components.

    OE parts are the exact parts originally fitted to your vehicle, while OEM parts are made by the same manufacturers that supply car brands — just without the logo.

    Both meet strict performance and safety standards for long-term reliability.

  • We use OE and OEM parts wherever possible for guaranteed quality and fit.

    If a suitable aftermarket alternative is available, we’ll discuss it with you before proceeding.

  • You can book through our Contact page, email admin@mecdirect.com.au, or call us directly 0434 201 785.

    Once we receive your request, we’ll confirm the details and arrange a convenient time for your service.

  • Yes. A standard $50 call-out fee applies to all bookings to cover travel and setup.

    This fee is included in your quote, so there are no hidden costs.

    For locations outside our main service areas, a small additional travel charge may apply — we’ll always confirm this before your booking.

  • We accept card, cash, and bank transfer payments.

    Payment is due upon completion of the service, and you’ll receive a detailed invoice for your records.

  • If our inspection reveals any additional issues, we’ll explain the problem clearly and provide an upfront quote before any extra work is carried out.

    No hidden fees, no surprises.

  • We operate in most weather conditions. However, for safety reasons, some repairs may need to be rescheduled during severe weather.

    We’ll always communicate with you ahead of time if a change is required.

  • Yes — we can perform services and repairs at your home, workplace, or job site, provided the vehicle is parked safely and access is clear.

  • If you’re unsure what’s causing an issue, we can perform a diagnostic inspection to identify the problem.

    A $149 inspection fee applies, which covers travel, fault scanning, and a full visual assessment by our mechanic.

    After the inspection, we’ll explain the findings and provide a detailed quote before any repairs are carried out.

Still have questions?

If you can’t find the answer you’re looking for, reach out to us through our Contact page, email admin@mecdirect.com.au, or call us directly 0434 201 785.

We’re here to make your vehicle maintenance simple, transparent, and stress-free — that’s the MECDIRECT way.

Close-up of a green car's front left side, showing the headlight and part of the grille.